How VisaThailand uses and protects personal data

Controller

VisaThailand is operated by Optima Quantum. This notice applies to enquiries, lead handling, website forms, email, and WhatsApp messages related to the VisaThailand service.

What we collect

We may collect information you choose to share with us, along with limited technical data needed to run and secure the site.

• Name, company, role, email address, phone number, and message content
• Business details you share about your agency or service request
• Technical data such as IP address, browser information, timestamps, and page activity
• Cookie or similar tracking data, if used on the site

Why we use it

We use personal data only for service and business purposes connected to VisaThailand.

• To answer your enquiry
• To qualify and route leads
• To provide the requested service or quotation
• To improve the website, message handling, and customer support
• To keep business records and meet legal obligations

Legal grounds

We rely on the legal basis that fits the interaction.

• Consent, when you submit a form or message
• Contract or pre-contract steps, when you ask for a proposal or service
• Legitimate interest, for business communication, security, and service improvement
• Legal obligation, where record keeping is required

Who may receive it

Access is limited to the people and providers who need it to deliver the service.

• Internal staff who handle leads and support
• Service providers for hosting, email, CRM, analytics, and messaging
• Authorities, if required by law

International transfers

Your data may be processed outside Thailand when we use international service providers. We apply reasonable safeguards and limit access to what is needed.

How long we keep it

We keep data only as long as needed for the purposes above, or longer if law requires it.

Your rights

You may request access, correction, deletion, restriction, or objection where applicable under PDPA.

Security

We use access controls and operational safeguards to reduce unauthorized access, loss, or misuse.

Contact

Use the business contact details shown on the VisaThailand website or the channel through which you contacted us.